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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up window will appear. It contains thorough information about all the operations that you can carry out on the given page. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast array of instructional videos demonstrating how to work with our web hosting Control Panel. They're created for those of you who want to see how things are being done rather than just reading articles. Thus, anyone can swiftly get to know our Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you need, take a glimpse at our extensive FAQ section, which includes questions asked by real customers and provides real solutions. We frequently update our Frequently Asked Questions section with new questions & answers in an attempt to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can contact our excellent team of client support engineers available 24x7 and ready to help you with any issue. Each support ticket you send will be responded to within 60 minutes (the average support ticket response time being about 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 291396

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com